Even as he continued to struggle with the slow wi-fi services at the Mumbai airport while waiting for his flight last week, Karthik Jain, 30, a marketing executive with a Hyderabad-based firm, did not go looking for the airport staff in the terminal building.
Instead, Jain raised the issue on the airport's recently launched Twitter handle. A note of assistance reached him instantly. "I was quite surprised. They took a while to fix the problem but reaching the airport authorities was easy," said Jain.
Launched only two weeks ago, the Mumbai airport's Facebook page has already received 900 likes and its Twitter feed has the same number of followers. Each day, hundreds of fliers log in to find out about dining options at the airport, where to find reading material or to find answers on how to book pre-paid taxis among other things.
Frequent flier Sabrish Nair, through a Facebook post, complained about the lack of newspapers in one of the security-hold areas.
Although the newspapers didn't arrive instantly, he received a message from the airport operator saying it would be taken care of soon. "I guess passengers who came in later would have got something to read," said the chartered accountant.
Airport officials said that so far, they have mainly received congratulatory messages from passengers but suggestions are likely to pour in soon. "Since the initiative is relatively new, we have not received major suggestions as yet," said a Mumbai International Airport Limited spokesperson.