The BEST undertaking believes it is ‘not feasible’ to have yellow lines at each bus stop to demarcate a dedicated area where buses should halt.
This came through in response to a letter by the Mumbai BEST Passengers’ Association that wrote to transport body complaining of buses not halting close to the bus stop.
KR Parameshwar, founder of passengers’ association, said, “BEST drivers rarely halt buses near bus stops. The space near stops is often occupied by taxis or hawkers. Children and senior citizens find it very difficult to run behind buses that halt away from the stop. Ideally, there should be a space demarcated in front of the stop and people should board buses in queue.”
In his reply, RR Deshpande, chief manager (Traffic), wrote, “Painting yellow marking and maintaining it is not feasible considering the huge cost involved. The paint gets erased due to constant braking at bus stops.”
Parmeshwar expressed dismay at the “lethargic response” from the transport body to genuine complaints from passengers. The association has also suggested that the BEST should have an SMS facility for passengers to complain against BEST drivers who drive recklessly and buses that break down during the course of the journey.