Have any complaints against errant cabbies, auto drivers or BEST buses?
The state transport department on Thursday launched a toll-free 24-hour helpline to aid commuters lodge complaints.
The number, 1800-22-0110 was launched by Chief Minister Ashok Chavan. The complainant has to mention details such as the place and time of the incident, vehicle number and badge number of the driver. Action would be taken within a fortnight of the complaint lodged.
“The department should ensure immediate action on the complaints of the commuters,” said Chavan. The Transport department also launched a facility of making e-payment or online payment for vehicle tax. People can log on to the department's website where there would be an option to make online payment for registering their vehicles.
“Initially people will be able to make payments for registering new vehicles. Over the next one year people can also make payments for old vehicles or pay requisite taxes online without coming to RTOs,” said Transport Minister Radhakrishna Vikhe-Patil.
Initially, the system can be used by people who want to register their vehicles at Mumbai’s three main RTOs at Tardeo, Andheri and Wadala.
“The number of people using the Internet is quite low across the state and so until people get into the habit of making online payments, it would be implemented in cities of Maharashtra,” explained a senior Transport department official. There are 45 RTO offices across the state.
Usually at the time of registration, vehicle owners have to pay a registration fee between 7 to 9 per cent depending on the model of vehicle. The online system curtails the chances of corruption and notes getting soiled while exchanging hands.
“The employees at RTO have to count the cash collected for nearly an hour which is collected in the morning. Online payment would ensure less cash handling and provide the option of making payments during holidays,” explained P. Mahajan, Deputy Transport Commissioner (IT).