The Shiv Sena is now trying to get close to citizens, and score over Maharashtra Navnirman Sena, by solving their day-to-day complaints, a move gaining popularity.
The bashing up of drug addicts at Shivaji Park by Sainiks on Saturday is just one example on how the party acted on citizens’ complaints.
“The residents had been complaining to us for a long time and we also tried calling the police, but when all this failed we thought solving the problem ourselves was the only option. After yesterday’s incident of driving away addicts, we have made a list of such complaints and short-listed the places where such problems exist. We shall soon take action,” Sena leader from Dadar Pradip Sawant said.
At Kanjurmarg, the Sena is helping local residents renew their ration cards. “Many residents have complained to us that their cards have been cancelled and names deleted from the record,” another Sena leader said.
“Sena workers have helped me get my ration card set right. My name was deleted from the records and card cancelled since I did not fill the forms correctly,” Suklakshana Patil, a resident said.
The party helpline at Shiv Sena Bhavan is also registering complaints from citizens and forwarding them to concerned departments by doing follow-ups. When you call the helpline, the caller’s name and details are recorded and forwarded to local party leaders like the shakha pramukh or vibhag pramukh and the area’s Sena corporator.
The complaint is followed up by the call centre, with the leaders reminding them.
Once the problem is solved, we call the caller for an acknowledgment.
“The Sena is doing all this with an eye on the civic polls. It wants to strike a rapport with the citizens. It has always thought of itself as an action-oriented party and thinks that such methods are the best way to gain public’s confidence,” political commentator B. Venkatesh said.