Transport Commissioner Dilip Jadhav spoke to Hindustan Times about the menace of taxi and rickshaw drivers refusing short-distance fares.
What is the Regional Transport Office (RTO) doing to ensure drivers don’t give fake addresses while applying for permits?
We have put systems in place. Now we only accept legitimate identity proof while taking permit applications.
Why was this not done earlier?
Drivers should have a minimum level of honesty while applying for permits. I don’t deny that RTO officers were careless, but even drivers should be honest.
What is done to help commuters who have been refused rides by taxi and auto drivers?
We are starting a helpline through which commuters can lodge their complaints.
When will the helpline start?
It should start within a month. When commuters call the number, an RTO officer will ask for their address and phone number. These details will be forwarded to the flying squad comprising three constables, which will visit the spot and take action.