To mark the completion of 25 years of the Consumer Protection Act, 1986, the Consumer Guidance Society of India (CGSI) on Friday launched three initiatives to help consumers to fight for their rights.
From Saturday, citizens can call up the state government's consumer grievance help line (1800 222262) and ask CGSI volunteers to test milk samples that they suspect to be adulterated, report increase in 'dead calls' wherein a customer is charged for repeated call drops and test faulty weighing machines at local grocery or retail outlets.
December 24 is celebrated as the National Consumer Day. The CGSI, established in 1966, is a non-profit organisation working to help consumers to solve their grievances.
In the first week of January, the CGSI will announce the 'Worst Service and Worst Product of 2011'. "Consumers should fight fraudulent business practices independently. These three projects will spread awareness about the helpline and empower them to detect malpractices and seek recourse on their own," said S Kamath, secretary, CGSI.