Central Railway services remained disrupted for a second day in a row following a unit failure of a Titwala-bound train late on Wednesday afternoon.
Adding to commuter's woes, Western Railway services were also hit as mail and express trains ran behind schedule.
On Wednesday, a Titwala-bound train from CST had to end its journey at Kurla after one of its units reported failure. The train was taken to car-shed for repairs.
Three trains were stuck short of Kurla station for almost 15 minutes, while the Titwala local was being taken out of service.
Passengers on board the train were informed about the cancellation through an announcement.
"We had to get down at Kurla station, which was already crowded. The next train arrived after 10 minutes and it became almost impossible to board it due to the crowd," said a commuter.
Even late in the evening, CR services were running almost 20 minutes behind schedule and passengers complained that they were not being updated about the status of trains. Nilesh Pawar, a commuter at Dadar station, said, "The 9.15pm Dadar-Dombivli train was cancelled. Also, on the down line, the 8.54pm train to CST had not arrived at Dadar station till 9.30pm."
AK Singh, public relations officer (PRO), Central Railway said, "We did not have any major technical fault late in the evening. The delay could be because of chain-pulling incidents, which usually hold up services by 10 to 15 minutes."
On Tuesday, HT had highlighted the worrying state of CR services, which have been running behind schedule for the past six days. Officials blamed the overburdened infrastructure and lack of maintenance for the delays.
On Wednesday afternoon, Churchgate-bound trains on the Western line ran almost 20 minutes behind schedule.
"Some mail and express trains reached Borivli late. The line is used by both, suburban as well as long-distance trains, which led to the delay," said Sharat Chandrayan.