Luggage mix-up: Mumbai bizman quizzed by customs says he will sue airlines
A Goregaon businessman, who was interrogated by customs officials for six hours, after his bag got switched with another one containing gold, has said he will sue the UAE-based airlines on which he flew to Mumbai.mumbai Updated: Aug 11, 2015 22:30 IST
A Goregaon businessman, who was interrogated by customs officials for six hours, after his bag got switched with another one containing gold, has said he will sue the UAE-based airlines on which he flew to Mumbai.
The mix-up took place on August 3, when the businessman Balraj Kalwani, his family and another family returned from a 10-day holiday in Russia, with a three-day stop-over in Dubai. The families boarded their flight to Mumbai from Sharjah. This is where Kalwani suspects the bags got switched.
“The airline employee printed 13 tags for 12 of our bags. When I pointed that out to her and asked her to stop the conveyer belt to tag our bags properly, she said she will deal with it,” said Kalwani.
The families landed at Chhatrapati Shivaji International Airport around 4.15am on August 3 and got their bags by 6.30am. Ashok Borkar, who was travelling with Kalwani, realised the 12th bag did not belong to him. The two said they informed airport authorities and left the bag at the airport. Four hours later, Kalwani and Borkar were called by customs officials.
“They questioned me and let me go only at 7.30pm. I am planning to take legal action, seeking damages worth Rs 20 lakh against the airlines, as it was their mistake that led to the waste of my time and caused me harassment,” said Kalwani.
Milind Lanjewar, the additional commissioner of the customs Air Intelligence Unit said the department is conducting investigations to identify who owns the bag.
“We are recording statements. As of now, no case has been registered. The gold valuables and the bag have as been seized,” he said.