Maharashtra: Now, book driving licence appointments on your smartphone

  • Kailash Korde, Hindustan Times, Mumbai
  • Updated: Jan 28, 2015 22:03 IST

Soon, you will be able to book appointments for a driving license test on your smartphone.

The transport department is in the process of developing a mobile application exclusively for booking an online appointment for driving licenses.

To ensure the benefits of the facility are not limited to just urban users, 25,000 e-governance facility centres of the state government –known as Setu Kendras and Sangram Kendras – will help residents book these appointments.

According to sources, a Pune-based software development company has been engaged for developing the mobile phone app, which will be compatible with all operating systems. Common Services Center Schemes (CSC), a Union government enterprise, has been entrusted with making the facility available at the Sangram and Setu Kendras.

Thousands of licenses – learning and permanent – are issued by the 49 Regional Transport Offices (RTO) across the state every day.

A few months ago, the government had introduced the facility of booking licence appointments online, to make the process fast, transparent and hassle-free. However, the facility was not very successful, owing to poor internet connectivity in many areas and technical glitches.

“While the online system was aimed at eliminating the role of agents, in the areas that lacked internet access, bookings over the web emerged as a new, lucrative business for agents,” said a transport official, on condition of anonymity, as he is not authorised to speak to the media.

To ensure such problems are not repeated, the government will make the phone-booking facility available at the Setu and Sangram Kendaras.

“Paying a minimum charge of Rs20, people can book a driving licence appointment at the Setu and Sangram Kendras. Our department will provide these centres limited access of the online appointment system,” said the official.

Setu, Sangram Kendras

* Under the E-Panchayat project, the state government has started thousands of Sangram Kendras in the 33 districts and 251 tehsils across Maharashtra

* Setu Kendras are citizen facilitation centres set up by the public administration at district and tehsil levels

* These centres offer computerised services, such as applying for and obtaining certificates and licenses, to people who lack internet access

* Senior citizen certificates, caste certificates, domicile certificates, income certificates and many other documents are made available to people through the Setu Kendras.

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