The five toll plazas located in Mumbai’s entry points saw chaos on Wednesday after the scheduled hike in toll rates was implemented. According to the scheduled revision, toll rates were increased by 17% to 21% from October 1.
So far, motorists using cards had to pay Rs. 30 while entering or exiting the city. But from Wednesday, they have been shelling out Rs. 35. Similarly, toll tax for mini buses has been hiked to Rs. 45 from the existing Rs. 40.
As most motorists were unaware of the hike, it led to heated exchanges between drivers and toll booth staff, which in turn caused long queues of vehicles at the toll plazas.
Apart from the news of the toll hike, rumours that toll booths at Vashi and Dahisar being shut down also added to the chaos with a few motorists even declining to pay the revised tax.
But the situation returned to normal on Thursday, an officer with the traffic department said.
Mumbai Entry Point Limited (MEPL) collects toll tax at five entry points to the city – Vashi, Airoli, LBS Marg, Eastern Express Highway and Dahisar. The revision is supposed to be carried out every three years, and the next revision is scheduled for October 2017.
An employee at the Vashi toll plaza said motorists were surprised on being told about the hike on Wednesday. “Initially, they argued with us, but paid the toll tax after we informed them about the revised hike. However, it took longer than usual for the dispersal of vehicles at the toll plaza.”
“On Thursday, most of the motorists appeared to be aware of the hike, which led to fewer delays in traffic dispersal,” he added.