If political parties put up banners and posters in Mumbai, without revealing the identity of the sponsor, you can now lodge a complaint by dialling dedicated toll-free helpline numbers – 1292 and 1293.
The service is currently available only for Mahanagar Telephone Nigam Limited (MTNL) landline users.
The Brihanmumbai Municipal Corporation (BMC) is in the process of initiating talks with other telephone and cellular operators to extend the service to other users as well.
HT had reported on Thursday that the commissioning of the toll-free helplines was delayed as the civic body was unable to procure enough staff to man the helplines.
Additional municipal commissioner, in charge of licences, Vikas Kharage, held a special meeting on the matter on Thursday.
“We started the helpline for MTNL users about a week ago. It has been decided that, for the time being, existing staff from the disaster management cell will operate the numbers,” said a senior civic official. The official added that a meeting will be held with nodal officers of mobile and telephone service providers in the next few days to extend the service to them.
Deputy municipal commissioner, Rajendra Vale, confirmed that the numbers would have to be made accessible from cellular phones.
To curb the growing menace of banners and posters defacing the city, the Bombay high court had in its August 6 order directed the BMC to launch a dedicated toll-free helpline number to enable citizens to lodge anonymous complaints. It had further stated that a register of all the complaints be maintained along with action taken records.