If you have not received the smart card registration certificate (RC) for your vehicle, the regional transport office (RTO) will return the fee and issue a booklet instead.
In a directive, a copy of which is with HT, the Maharashtra transport commissioner’s office has asked service providers to refund the Rs 394 charged from each vehicle owner for the smart card.
On January 31, Hindustan Times had reported how 35,470 vehicle owners in the city were still waiting for their smart card RCs, as the service providers had stopped processing applications after the transport department terminated its contract in November last year.
Now, the RTOs have been directed to take necessary steps and to issue RC booklets to vehicle owners.
And for those who have paid the fee for the smart card, the transport commissioner’s office has asked service providers to set up refund desks at every RTO and return the money within a month.
The commissioner also warned that the service providers will be blacklisted and their security deposit forfeited if they fail to comply with the directive.
Apart from 35,450 applications from the city, about 1 lakh applications across the state are still pending.
Sources said service providers had already set up refund desks at most of the RTOs.
The transport department appointed Shonkh Technologies International Ltd to issue smart card RCs in the state. The firm sublet it to Gurgaon-based Rosmerta Technologies, which challenged the termination of its contract in court.
RTO officials, however, said issuing RC books was not as easy as it sounded.
“We are already unable to process our day-to-day applications for vehicle registrations because of shortage of staff. Therefore, issuing such a large number of applications will take a long time,” said a senior official, requesting anonymity
Despite repeated attempts transport commissioner Mahesh Zagade was not available for comment.