The next time you get an e-mail from your bank asking you to feed in your details to ensure security of your account, confirm with your bank personally before feeding any of your details.
The reason being that the cyber crime cell of the Mumbai police has been flooded with complaints over the past four months, wherein a trend of unsuspecting persons being duped in a newly emerging modus operandi has been seen.
A Mumbai Cyber Crime Cell officer, requesting anonymity, as he is not authorised to speak to the media, said, “The accused normally send out well crafted bulk mails which ask people to update their personal information. People many times mistake it for an original e-mail from their respective bank, and fill in the information.”
Few people would suspect the authenticity of the mail, as it would even warn of phishing attempts. Once the accused gets a response, a person posing as a bank representative will call up the victims thanking them for the updating the details, added the officer. “The accused would then tell the victim that a numerical code would be sent on their mobile phone which they would need to confirm for the update,” the officer added.
In the mean time, the accused would call up the bank posing as the victim and ask them to activate his or her telephone banking service.
As per procedure, the bank employee would tell them that the necessary telephone pin code would be sent as a text message to their mobile number immediately.” Knowing that the victim would have received the pin number, the accused would then call up the victim and get the telephone pin number. The final step is when the accused armed with the bank details and the telephone banking pin number call up the bank as transfer any given amount from the customer’s account to another account. They then withdraw the amount and make good with the loot.
Cyber crime expert Vijay Mukhi said, “In this case, the banks should talk to their customers informing them that they would not send them any such mail asking for details.”
Joint Commissioner of Police, Himanshu Roy said, “There has to be greater awareness about this issue among the customers. The banks also should guide them. We conduct sessions throughout the year like cyber awareness weeks wherein we inform citizens about such things.”