New I-T helpdesk aims at troubleshooting tax issues | mumbai | Hindustan Times
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New I-T helpdesk aims at troubleshooting tax issues

Desk will solve problems instead of merely guiding people to the right dept.

mumbai Updated: Feb 12, 2012 01:07 IST
Manish Pachouly

If you are having trouble filing your income tax returns online or are stressed out about a misprint on your PAN card, here's some good news. To solve these and other tax-related problems, the income tax (I-T) department has set up a dedicated helpdesk at its head office in Aaykar Bhavan, Churchgate.

The helpdesk, inaugurated last week by chief commissioner of income tax, Mumbai, NP Singh, sits in a room equipped with internet facility. The new system will enable taxpayers to access up-to-date information. I-T officials said that the system is a step up from the previous “enquiry desk”, which merely guided people to the officer or department concerned to get their problems redressed.

“Being connected with a computer, the new facility would resolve taxpayers' problems in a better way,” said a senior I-T official, who spoke to HT on the condition of anonymity.

Among the several issues the helpdesk aims to resolve is the problem of misspelt names on PAN cards. “The staff attending the helpdesk would guide people on rectifying names wrongly spelt on PAN cards,” the official said.

He added that taxpayers having trouble filing I-T returns online, or even those having trouble accessing or resetting their password, could contact the helpdesk. “Guidance about online rectification [in tax returns or other tax records] would also be provided here,” the official said. The new system would also be able to tell people about TDS rate applicable.

The newly-inaugurated helpdesk would also help resolve matters related to I-T return forms and also provide various types of information as per I-T rules.