More than 48 hours after Mayor Shraddha Jadhav started a helpline at her residence to redress Mumbaiites’ grievances about bad roads, and 141 citizens’ calls later, the civic body has done precious little.
When Hindustan Times on Wednesday checked the status of the roads with citizens who had complained on the helpline, it found that the Brihanmumbai Municipal Corporation (BMC) was yet to take any action.
“I have complained about Ram Mandir Road and Rupvate Road in Goregaon (west). When I called today [Wednesday] for follow up, the lady who answered my call only said she had informed the mayor about the complaint,” said Sulaiman Bhimani, a businessman from Goregaon.
Another complainant Mohammad Afzal said he had complained about the road from Kalayan Complex to Ashoka Apartment at Panchmarg, Yari Road. “But no officials have even visited the site. When I called to follow up, I was told that my complaint has been forwarded to the head office from where it will be sent to the ward office to execute the repair work,” Afzal said.
Mayor Shraddha Jadhav said citizens would have to wait for two complete days of no rain for any action to be taken. “Otherwise the material will get washed away. The past two days have seen rainfall so repair work was not carried out,” she said. “I will ask the BMC to repair Yari Road on Thursday itself.”
The public works department (PWD) on Wednesday received two complaints after it asked people to lodge complaints about bad stretches on the two highways and Sion-Panvel Highway.
The complaints pertained to three open manholes at Powai and loose paver blocks on Jogeshwari-Vikhroli Link Road. “We have forwarded the complaints to concerned sections. They will be attended to soon,” said a PWD officer.