Taking cognisance of complaints submitted by India Against Corruption (IAC) against errant auto rickshaw drivers in the city, the state transport department issued notices to 690 auto drivers and penalised 69 of them.
The department has also collected Rs42, 800 as penalty and suspended 24 permits and 67 licences.
IAC Mumbai had introduced a software grievance redressal mechanism on November 17, inviting commuters to send their complaint against errant auto drivers through SMS.
“We have received an excellent response from people on this software. The complaints had marginally reduced in between, but once the complainants learn that action is being taken on their complaints, they will begin to respond again,” said Preeti Sharma Menon, IAC volunteer.
“None of the complaints made to us go unattended. If we are not able to immediately locate the auto driver we keep the complaint in our records and confront the offender when he comes for his annual fitness certificate,” said an RTO official.
The commuters can also complain to the RTO’s toll-free help line number (1800220110), write an email to the transport commissioner at email@example.com, or log in at www.trafficpolicemumbai.org and fill up an online complaint form.