Now, if you now come across a bus driver, who skipped the bus stop or a bus driver or conductor who misbehaved with you, you can rest assured that if you lodge a complaint with the Brihanmumbai Electric Supply and Transport (BEST) undertaking, it will be addressed within a month. The undertaking on Thursday said now on, complaints would be taken up and addressed in timely manner.
Till May, 898 complaints were registered by passengers, of which only 472 were addressed. “Complaints of passengers remain unanswered for two-three months. There is no time limit to dispose of the complaints,” said Ravi Raja, a BEST committee member. He also claimed that BEST didn’t take the complaints seriously. “A helpline number was activated but most of the times, there is no response and even if a complaint is registered, there is no rectification. BEST should take care of passengers’ complaints and comfort,” added Raja.
OP Gupta, general manager, BEST, said, “It is very important to redress commuter complaints. We will make sure that the complaints are answered and rectified within 15 to 30 days.”