After failing miserably in its efforts to deal with the pothole problem in the city, the civic body is now enlisting the help of citizens in getting rid of potholes.
The civic body will be launching a software, expected to be ready for use by September-end, that will allow Mumbaiites to upload pictures of potholes onto a website. The civic body promises to attend to these potholes within 48 hours. Progress on them can be tracked on google maps, civic officials said.
The civic standing committee, on Thursday, cleared a proposal to install the software.
Under the system — which is currently used by the Pimpri-Chinchwad Municipal Corporation — citizens can upload pictures from their mobile phones or computers. The software will map the pothole on google maps and send an automated text message to the concerned civic officials who are expected to act immediately.
Citizens can track the progress of their complaint through a colour code. First, the spot mentioned will show up on the map in red. This will turn yellow when civic officials make arrangements to fill the pothole.
Once the pothole is taken care of, the spot will turn green. It will vanish from the map after the complainant is informed through a text message and he responds.