An Andheri resident was repeatedly charged for an internet gaming feature he did not apply for or use. His request for disconnecting the service was also ignored.
Mumbai Suburban District Consumer Disputes Redressal Forum has ordered Mahanagar Telephone Nigam Limited to pay the complainant Tarlok Singh Rs10,000 for causing mental agony due to the faulty service.
The forum held MTNL guilty of deficiency in service in charging the complainant for over 10 months towards a feature he did not use or register for and for not disconnecting the service even after a request.
Singh said he was a MTNL telephone user and had applied for Broadband Internet service which had worked efficiently until November 2006.
In November 2006, Singh was charged Rs300 for using ‘Net games’- a service he had not applied for or used. After a follow-up, MTNL cancelled the extra amount charged.
However in December, the bill reflected the same charge towards ‘Net games’ service.
Finally, Singh wrote a letter to MTNL requesting the cancellation of both his telephone and internet service. But his service was not cancelled, he alleged. He then approached the consumer forum.
Before the forum, MTNL admitted that they had mistakenly charged Singh towards ‘Net games’ in the bills. It said that they had rectified the error immediately and new bills were sent to the complainant.
The forum observed that from the bills submitted to it, it was clear that for 10 months MTNL repeatedly kept charging the complainant for the service. Time and again the complainant had to approach the office and getting it rectified. The forum also stated that there was no evidence to show that MTNL had discontinued the complainant’s telephone and internet service after the written request.
Both the issues had caused mental and physical hardship to the complainant, the forum said and ordered MTNL to pay him Rs 10,000.