Android phones or not, your pothole-filled ride is not going to get smoother any time soon.
While the civic body may want you to believe that its newly developed Pothole Tracking System is a one-step solution for you to counter the problem of potholes and uneven roads, shoddy repair work and official apathy continue to derail the system.
In a three-day-long test-run of the system conducted this week, HT found that while it has become easier to report potholes, there is no guarantee these complaints would be addressed. And, even if they are, there is a chance that the quality of work might be suspect.
Accessing the new online system, HT registered 17 complaints of potholes and bad roads in the city on July 24. The civic body has claimed that roads complained about through this system will be repaired within a day of them being assigned to the contractor. Three days later, eight potholes were untouched, two filled satisfactorily, six filled partially or shoddily, and one was being attended to.
The test run also revealed that some long-pending complaints remained unattended. For instance, HT registered a complaint about a huge crater on the Ghatkopar-Mankhurd Link road. However, HT was informed that another complaint for the same pothole lodged on July 11, had not been attended to.
Additional municipal commissioner Aseem Gupta said: “Under the new system, the engineer has to assign the pothole after which the contractor gets a day, or two in case it’s raining, to repair the pothole. If there are aberrations to this rule, we will take serious note.”