After shutting its pothole-tracking website, www.voiceofcitizen.com, the Brihanmumbai Municipal Corporation (BMC) is looking at receiving crater-related complaints from citizens on its mobile application, MCGM 24x7.
The application was launched in 2014 as an extension to the civic body’s citizen facilitation centres’ (CFC) in every ward. Currently, citizens can use the application to pay their water bills, property taxes and also renew shop licences. The application, which can also be accessed in Marathi, is available on both, Android and iOS phones, officials said.
According to civic officials, the application also has another tab, My Complaints, where the civic body will start accepting pothole-related complaints. The tab is currently not in use.
SVR Srinivas, additional municipal commissioner, in-charge of the roads and traffic department, said, “We plan to launch the service in another month. The application can be used to register complaints regarding water and sewerage also.”
The BMC had started the pothole-tracking website in 2011, where citizens could upload a picture of the crater on the website to complain. Once the complaint is registered, the official concerned will have to get the contractor to fix the pothole within 48 hours or face penalty. Officials said that the mobile application will also follow a similar procedure.