Railway helpline bogged down by grievances | mumbai | Hindustan Times
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Railway helpline bogged down by grievances

mumbai Updated: May 31, 2010 02:06 IST
Rachna Pratihar

The Government Railway Police(GRP) helpline was introduced with the objective of helping passengers troubled by criminals or terror elements. But it has been observed that passengers mostly use this helpline to complain about their lost baggage and valuables.

The GRP helpline number— 9833331111 was introduced nearly two years ago.

According to the statistics compiled by the GRP, out of 10199 actionable calls that were attended by the GRP since the helpline’s inception (in November 2008) until March 2010, 30 per cent were about valuables which were lost.

Among others, 44 per cent of the calls were related to complaints against the railway administration and its services. Around 10 per cent of the calls were to help the railway accident victims and sick persons. Only 13.4 per cent of the calls were related to crime.

GRP Commissioner Tukaram Chavan said, “It is true that we receive maximum calls from commuters wherein they seek help for tracing their valuables that they forget in train compartments. It is also a form of help to the passengers.”

“The commuter should report as and when they witness any anti-social/illegal activity, any accident or spot any suspicious individual/article or activity in the railway premises,” added Nikam.

The only way to increase the use of the helpline number for reporting criminal offences, is by publicising and promoting the number so that more and more commuters know about its usage, said Nikam.

A senior officer, requesting anonymity, said that there was continuous surge in such calls after an FM Radio cannel publicised the helpline as lost and found centre.

The Complaints

Lost baggage
Suspected bags/ persons
Theft in trains
Accused arrest
Bomb threat calls
Quarrel in trains
Accidental deaths
Help to sick persons
Complaint against railways
Playing cards in trains

Action against hawkers