The Mumbai Railway Vikas Corporation (MRVC) has extended the deadline for its customer satisfaction survey from January 10 to March 31, due to poor response from commuters.
The railway authority has also put up the three-page questionnaire on its website, www.mrvc.indianrailways.gov.in, hoping that this will ensure larger public participation.
The survey is being conducted by a private agency, Wilbur Smith Associates.
Since November 21 last year, the agency has deployed people at various railway stations to ask commuters about facilities on trains, platforms, stations, foot-over-bridges (FOB) and subways, and also about overall satisfaction.
"This data will be used to improve existing facilities, depending on the availability of funds, and priorities. The participation of the public could make a huge difference to this exercise, but there is hardly any response from the commuters," said Prakash Rao Vazalwar chief operations manager, MRVC.
Commuter activists, however, complained that they were not aware about the ongoing survey, but now that they knew about it they would participate.
"We will distribute the forms among our members, and also create awareness about the survey among other commuters," said Kailash Verma, general secretary, Mumbai Rail Pravasi Sangh.