Action has been initiated against errant auto and taxi drivers against whom India Against Corruption (IAC) activists submitted complaints.
The state transport commissioner and other officials from the department along with IAC, Mumbai, volunteers discussed the status of complaints at a meeting at the transport commissioner’s office in Bandra on Thursday.
“We will discuss with our officers how to deal with these complaints. The complaints have already been forwarded to the concerned regional transport offices (RTO),” said VN More, transport commissioner.
The anti-corruption platform has introduced a grievance redressal software, through which complaints are sent via SMSes and the data is submitted to authorities. So far, IAC has submitted more than 1,800 commuter grievances to the transport commissioner’s office.
The RTOs concerned have even issued show-cause notices on the complaints. “We have issued notices to the permit holders of the autos and taxis concerned . However, action will be taken only after we receive a reply from the permit holder,” said Vikas Pandkar, Wadala regional transport officer.
The authorities are also checking legal aspects to support the action on complaints submitted by the IAC.
“We already have a toll free number on which commuters can register their complaints. These complaints can be authenticated as we take down all the details,” said an official requesting anonymity.
Meanwhile, the number of complaints on the IAC software crossed the 2,800 mark on Friday. Commuters have to send an SMS to 9869089898 mentioning the type of complaint, vehicle number and the nearest railway station on the message.
“We are happy to learn that authorities have initiated action against people’s complaints. IAC Mumbai’s goal is to make the government machinery more proactive in addressing citizen’s woes,” said Praful Vora, IAC volunteer.
Of the 2,848 complaints, 1,610 (56.53%) are of cabbies or auto drivers refusing fare, 673 (23.63%) are for the meter not working properly and 372 (13.06%) are over excess fare.