Aaple Sarkar, a web portal launched on Monday by chief minister Devendra Fadnavis to provide citizens a platform to share ideas and address grievances, got a good response on its first day — 500 emails that were mostly complaints.
The portal will be monitored by the chief minister’s office and is aimed at connecting citizens and giving them a chance to participate in building the state of their dreams, Fadnavis said, after launching the portal.
He also directed the administration to bring down the redressal period to seven days in due course of time. An officer from the Information and Technology department said, “The suggestions and complaints received on the portal will be directed to the department concerned for further action. Nodal officers, of the rank of deputy secretary, will be responsible for giving a time-bound reply to the applicant. The response to the portal on the first day was good as we received about 500 complaints and suggestions till Tuesday afternoon.”
He said the responsibilities will be fixed on the officers concerned and the modalities for the action to be taken against them if they failed to respond to grievances are being finalised.
“Currently, the portal will entertain complaints related to the 32 departments that work in the Mantralaya. Gradually, it will cover all the government departments across the state. The applicant will be given a code number, which will make it easier for him/her to follow up on the complaint. Apart from forwarding the communiqué to the department concerned, the CMO will monitor them to ensure the due dispersal of complaints,” the officer said.
The department also launched an app for mobile users.