A tour operator has been asked by the South Mumbai District Consumer Forum to refund an amount of Rs 2.55 lakh it received from a retired person, who cancelled his trip to Europe because the firm failed to respond to his queries about documentation.
The forum directed Shree Raj Travels and Tours Ltd to refund the amount, paid by Vashi resident Peter Quadros, at an interest of 10% per annum on the amount from February 2010, which amounts to around Rs 50,000.
The forum also asked the travel operator to pay Rs 10,000 towards compensation and an additional Rs5,000 towards cost of litigation. In his complaint filed through advocate Vijay Kulkarni, Quadros alleged deficiency on part of the tour operator for not responding to his queries pertaining to documentation required for the foreign tour.
Till January 2010, he had paid Rs 2.55 lakh for the European Magic Tour. On January 14, he received a call from the tour operator regarding requirement of documents for the trip.
However, he decided to cancel the trip and sought refund of the amount after the tour operator failed to respond to his queries about documentation.
After the tour operator’s employee merely assured to refund the amount but failed to do so, Quadros approached the consumer forum in June 2011. He had sought refund of the full amount along with interest and compensation of Rs 50,000.
Acting on his complaint, the forum held that the failure on part of the tour operator in replying to the customer’s queries and non-refunding the money, amounted to deficiency in service.
The forum held Quadros was entitled to a full refund of the amount paid by him along with interest and compensation for mental agony, stating that the tour operator could not enjoy the amount paid by him without providing any service.