The users of Mahanagar Telephone Nigam Limited (MTNL) should brace themselves for delays, if they need to rectify problems in their phones or broadband services.
This is because 29 of 33 general managers (GMs) from MTNL, Mumbai, will return to the Department of Telecommunications, (DoT), their parent department, after Tuesday.
State-run MTNL provides telecom services in Delhi and Mumbai. Some of these GMs were on deputation with the MTNL for as many as 25 years, but their tenure is now over.
As per an office memorandum of the DoT, dated September 22, officers from the Serving Group-A, of the Indian Telecom Services and other related services, serving on deputation in the MTNL and the Bharat Sanchar Nagam Limited (BSNL) were asked to choose between being absorbed by the MTNL/BSNL, or continuing with the DoT. The last date to exercise the option is November 8. The memorandum stated that officers, who did not specify their choice, would be deemed to have opted for DoT.
Sources said that only four GMs, who head several areas and play an important role in the organisation, opted to stay with the state-run telecom company in Mumbai.
“A GM’s nod is necessary for various activities, whether it is expenditure or rectification work,” said an MTNL official, who did not wish to be named.
“It would be difficult to manage work in the absence of such senior officials,” another official said, adding that many other cities in the country would also face a similar problem in the absence of GMs, as files would get stuck. Sources said that most of the GMs would have opted for MTNL, if their basic salary is hiked. The DoT office memorandum, however, said that no conditional option would be accepted.
Peeyush Agarwal, executive director of MTNL, Mumbai, said that there was a contingency plan in place to make up for the absence of GMs and DGMs.