A Mumbai resident has taken to social media to complain against the app-based taxi aggregator Uber, accusing the driver of behaving rudely with her and her friends and then dumping them in the middle of the road.
The woman, however, has not lodged a police complaint.
Through the Facebook post on Thursday, the passenger, who had taken an Uber cab to travel from Lower Parel to Lokhandwala, said the driver made rude remarks to her in Hindi, and then forced them to get out before they had reached their destination.
Uber has responded to her post on Facebook, asking the person from whose account the cab was booked to submit a complaint. The operator has promised to ‘examine all the facts.’
“The worst experience Uber can provide to a consumer. Two honest requests to the company, A – Kindly teach your staff/drivers how to speak to a customer. B- To not leave a customer stranded on the road before the destination arrives,” reads her post (sic).
In her Facebook post, the woman says she and some of her friends had booked an Innova for their journey. At Juhu circle, some of the friends got off at the signal, and thereafter, the driver behaved rudely with them.
According to her, the driver had a heated conversation with them and shouted at both her and a man travelling with her.
“This all took place when I had a guy alongside. Wonder how he would have behaved, if I was travelling alone,” reads her post (sic).
Meanwhile, On Friday, Uber responded to the post, asking her to share the details of her journey.
“We gather that this trip wasn’t taken on your account – given your claim, we are committed to examining the facts at speed. Please have the account holder write to firstname.lastname@example.org ASAP, with a mail titled ‘High Priority’,” it reads (sic).
An Uber spokesperson told HT they were waiting for the woman to respond.
“We got in touch with the woman after her Facebook post, but 24 hours later, there has been no response from her side,” the spokesperson said.