Even as Bharti Airtel, India's largest telecom company, stepped up the restoration of its affected services in Mumbai region, subscribers slammed the company for not moving fast enough and keeping them in the loop.
"More or less everything has been normalised and the enterprise services should be normalised by tonight. The system is up and running, but reaching the threshold level would take some time," said a company spokesperson on Thursday.
Airtel's 3.7 million subscribers in the region, however, negated the company's claim, saying that not only were services adversely affected for the third consecutive day, but that the company also did not bother to inform them of the progress or reason for the delay in restoring them.
"I can't make any outgoing calls and I have even written to Airtel, but their response doesn't even cite the reason for the problem, when it is expected to be resolved and no apology either," said Shweta, an Airtel subscriber residing in Kandivli.
The company had apologised to subscribers in a press statement issued on Tuesday.
Some subscribers also complained of erratic services and multiple receipt and delivery of text messages. "I still can't send an SMS (short messaging service) and I need to try at least four to five times before my calls can get through to anyone," said Priyanka Mahulkar, an Airtel subscriber from Chembur.
Airtel services across Mumbai and Pune were disrupted on Tuesday morning after a fire broke out at the company's automated switching centre in Malad. The company has since then re-routed its traffic to other switching centres, in a bid to resolve its services.