A south Mumbai resident, Dolan Sanyal, has approached a consumer forum alleging negligence by SpiceJet staff in handling her wheelchair-borne father-in-law.
She approached the International Consumer Rights Protection Council because the airline failed to reply to several complaints filed by her.
On July 2, she filed a complaint with the council alleging that Anil Sanyal (83), was hurt after he fell off a wheelchair while a Spicejet staff was escorting him from the tarmac to the terminal after arrival. The council has told the Sanyals it will take up the matter on their behalf with the airline within two months.
Anil, who received a gash on his right hand after the fall, was recuperating from a heart surgery. “We took the risk of flying him because the staff handling patients are supposed to be trained,” added Sanyal. A month later, Anil passed away.
The family sought an explanation from the airline but their phone calls and e-mails were in vain. “We reported the matter to everyone from the customer care department to the chief of the company,” said Sanyal.
The family has asked how the incident took place and what are the corrective actions taken by the airline to avoid such cases in the future.
The airline responded to some emails sent by the family but did not answer these questions. The airline failed to respond to an e-mail sent by Hindustan Times on Tuesday.