With new bill, govt will be at your service

  • Kunal Purohit, Hindustan Times, Mumbai
  • Updated: Jul 15, 2015 01:07 IST

Long wait for documents, unending visits to government offices and reams of paperwork for government services are now set to become a thing of the past, thanks to the Maharashtra Right to Services bill.

From your birth, death and marriage certificate within three days to building permissions in 60 days, the bill promises to regulate 150 citizen-related services. In fact, there are provisions to make a few services available at the click of a mouse.

Hindustan Times has a list of the services, which cover diverse departments such as local civic bodies, revenue department, transport, home and police-related services. For instance, the bill promises to give occupation certificates to buildings within 30 days, a provisional fire no-objection-certificate in 7 days and a final one in 15 days.

The government, through the bill, seeks to guarantee time-bound delivery of services such as car registrations, senior citizens’ card, copies of first information reports (FIR), caste certificates, fire brigade nods for construction, water connections, property tax certificates and below poverty line (BPL) proof, among others.

It also fixes the responsibility of delivering the services within stipulated deadlines on specific officers, failing which they will have to pay penalties.

PS Meena, additional chief secretary, general administration department, said, “The state plans to ensure most services can be availed of digitally. Our goal is to minimise the inconvenience caused to citizens. The next step is to introduce a software to help citizens upload their documents. The idea is to protect citizens from the harassment caused by officials, who keep demanding new documents each time a citizen visits them.”

The government, Meena said, also plans to launch a new web portal offering these services.

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