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Your travel woes, your solutions

In a bid to make your suburban train travel comfortable and convenient, the Mumbai Railway Vikas Corporation (MRVC) is conducting a survey of passenger amenities and customer satisfaction at 37 stations across the city.

mumbai Updated: Dec 01, 2011 01:46 IST
Prajakta Chavan

In a bid to make your suburban train travel comfortable and convenient, the Mumbai Railway Vikas Corporation (MRVC) is conducting a survey of passenger amenities and customer satisfaction at 37 stations across the city.

The survey is being carried out by Wilbur Smith Associates from November 21 till January 10, 2012.

The questionnaire will quiz passengers about amenities available at trains, stations, platforms, foot overbridges and subways, and customer satisfaction. The survey will take place in five sections, satisfaction for facilities inside the trains, facilities at the suburban stations, facilities at platform, facilities at foot overbridges (FOBs)/subways and overall satisfaction.

The focus is to know grievances of train passengers — riding comfort, cleanliness and maintenance of coaches, security of passengers and availability of security staff on trains, facilities such as drinking water, toilets, lighting, fans, boarding, alighting facilities, FOB and subways, condition of passenger information display/signage on the stations and platforms, availability of ramp and other disabled or elderly friendly facilities and easy complaint handling mechanism.

For those keen on participating in the survey, the online process is most likely to start next week.

“This data would be used for improvement of existing facilities depending on the fund availability and priorities. There could be numerous suggestions but we have to prioritise them in public interest and carry out improvements accordingly,” said Prakash Rao Vazalwar, Chief Operations Manager, MRVC.

The report would be ready after three-four months and will be made public and shared with all relevant authorities.

Altogether, 37 railway stations of the three corridors — central, western and harbour — have been identified to conduct this survey.