The DDA removed its housing scheme brochure from the website on Tuesday after it crashed on Monday. Users can now visit bank websites for downloading forms.
The first day of the roll-out of the Delhi Development Authority's (DDA) biggest-ever housing scheme was marked by chaos, confusion and crashed websites.
Read: Your guide to book a flat under the new DDA housing scheme in Delhi
The authority fell woefully short of brochures for the housing scheme, 2014. A large number of branches of the 13 empanelled banks in Delhi-NCR and other cities were expected to start the sale of forms from the morning but several of them didn't have the brochures on Monday.
HT had on August 29 reported about the delay in printing of brochures.
The DDA had assured that even if adequate number of brochures were not available in the initial few days after the scheme was launched, applicants would be able to download them from the authority's website.
There were, however, not enough preparedness on DDA's part to strengthen its server's capacity despite the expected interest among the public.
By 9am on Monday, half an hour before the scheme was officially launched, the DDA website registered more than five lakh hits. Not used to such high traffic, the website crashed.
Despite the efforts of DDA's IT department, the website was restored in the afternoon but crashed again.
Many of the empanelled banks too had made the brochure available for download on their sites but these too crumbled under the heavy traffic.
A huge crowd of hopefuls thronged the DDA headquarters Vikas Sadan to buy brochures even though senior DDA officials had earlier said these would only be available at bank branches.
The DDA had opened one counter for the sale of forms but it was not enough to cope with the huge crowd, resulting in chaos. The authority later opened five more counters to cater to the demand.
"We were not expecting such a huge demand for brochures on the first day," said DDA vice-chairman Balvinder Kumar. He said the DDA server was not equipped to handle such huge traffic and crashed after five lakh hits.
"We expected people to visit bank websites too but most of them went to our website first. Also, there were huge queues at Vikas Sadan today," he said.
"I have asked for the server to be upgraded but it will take a few days. Seeing the demand, we are expecting around 20 lakh applications this time," he said.
A DDA spokesperson said that over 8,000 people bought brochures at Vikas Sadan on Monday and claimed that about 22,000 forms were sold through different bank branches.
Hindustan Times, however, found brochures to be unavailable at different bank branches spread across Delhi and NCR.
The largest chunk of the flats - 22,627 out of total 25,034 - are one bedroom units with a drawing room, kitchen and bathroom and located mostly in Dwarka, Rohini and Narela. The price ranges between Rs 14-22 lakh for the one bedroom flats, Rs 41-69 lakh for two bedroom flats and Rs 69 lakh to Rs 1.2 crore for three bedroom flats. There are also 700 flats for the Economically Weaker Sections that are priced at Rs 5.87 lakh to Rs 9.9 lakh.