After noting instances of delay in attending to graft cases by certain departments, the Central Vigilance Commission has decided to modify its policy to ensure timely resolution of complaints on corruption.
Officials said the anti-corruption watchdog is devising ways by which citizens' grievances can be handled effectively and in time.
"The CVC has decided to slightly modify its complaints handling policy in such a manner which would make it more clear and to incorporate time limits for processing or investigation by departments in matters of complaints sent for necessary action by the Commission," an official said.
He said the changes will be aimed at facilitating monitoring of graft complaints.
Among other measures, the probity watchdog is also considering sending SMS alerts and emails to inform complainants about the status of their complaints.
It has asked Chief Vigilance Officers of all government departments to use a state-of-the-art online application specifically developed for the purpose of dealing with people's grievances and to check delays.
"The new measures will be in place soon," the official said.
In a related development, the Department of Personnel and Training has asked all its departments to strictly follow a time limit of three months to decide on granting sanction for prosecution of a public servant accused of corruption.
It has also asked Secretaries of respective departments to monitor such requests by prosecuting agencies and submit a monthly compliance report to the Cabinet Secretary.
The CVC, which acts as a nodal agency for the government to devise ways to check corruption, has received over 25,000 complaints of alleged graft.
The Commission has an anti-corruption hotline in which an aggrieved person can call to lodge a complaint on unnecessary delay of work in any department due to demand for "undue favours" or "gratification" by public servants.