Thousands of passengers were affected after the check-in system at terminal 3 of Delhi’s Indira Gandhi International Airport (IGIA) developed a snag on Friday morning. The technical glitch affected the computerised check-in, baggage handling and planes’ docking system.
As the computers stopped working, the airlines had to issue boarding passes manually. This resulted in long queues at check-in counters.
“There was utter chaos at the airport. We had to stand in the queue for over 30 minutes to get a boarding pass. The T3 departure hall was like a fish market. Many passengers were seen arguing with the people sitting behind the counter,” said a passenger of Air India’s Mumbai flight.
The technical glitch affected the flight operations from T3. Sources said that 21 domestic and international flights were delayed due to the glitch. However, flights operated normally at Terminal 1D from where three domestic airlines — Indigo, Spicejet and GoAir — operate.
The airport’s IT system is maintained by the airport operator — Delhi International Airport Limited (DIAL), “The system developed a snag around 8.20am which was rectified by around 9.40am. But 20 domestic, including nine of Air India, flights and one international aircraft were delayed by up to one-and-a-half hours,” an airport source said.
The glitch in the computer system led to the malfunctioning of the CUTE (common user terminal equipment) systems that streamlines the reservation system at the airport and facilitates check-in of individual airlines from a common terminal. This forced the airlines to carry out the check-in procedure manually.
“The technical glitch led to an interruption in passenger processing and information display services. All systems are fully functional now,” a DIAL spokesperson said.
The official said the visual docking guidance system (VDGS), which gives information to a pilot about where to park a plane, also malfunctioned. Marshals had to guide the aircraft to their stands.