After Women Powerline (1090) success, the city police are now planning to upgrade the 100 police control room assistance for speedier communication and quick response.
The plan basically involves restaffing the control room with professionally trained hands, setting up a system which speeds up call attendance to response through landline conferencing of the caller with the concerned police station, effective call-back system to know the response status and expedite spot check in case of a possible delay. One such highlight is the police stationwise online record of call attendance, response time, feedback and supervision, which will accessible to top police officials for better monitoring.
“The idea is to provide one such number to common people where they can call round- theclock in case of a trouble,” says RK Chaturvedi, senior superintendent of police, Lucknow, adding, “100 service is already functional but there are some infrastructural constraints that have to be improved to increase its performance.”
Citing an example, Chaturvedi says several times it has happened that some lines of police control room remain defunct due to technical faults. False rings make the caller feel that the control room is not responding.
The call attendants are an untrained staff (police constable) who usually understand and react to the complaint slowly, the SSP admits and says the person calling the control room usually wants urgent assistance but the staff members keep asking unnecessary questions to the caller instead of sending the rescue team to the trouble spot. There is a need to plug the loopholes for better service, he adds. “We have already discussed the upgrading plan with senior officials and initial layout has been prepared. We also have invited applications from the cops who voluntarily want to be a part of the control room. Their proper training would be conducted after selection of devoted staff members. They would be trained for better interaction and sought minimum details from the person calling in urgency.”
The SSP says the control staff members’ duty shift will now be reduced to six hours for improved alertness during the duty hours.
Some telecom service providers have been approached that could provide better communications service in limited resources.
The plan also i ncludes improved monitoring of the control room.
He says , “As of now, Qaiserbagh circle officer used to have charge of control room. But, the new plan has at least two-level monitoring. Three COs would be associated to the control room for round-the-clock monitoring and an additional superintendent of police would be posted over them for second level of monitoring.