Cambridge Solutions Ltd, the BPO division of Scandent Solutions, has been named one among the three "Best Performing BPO Providers" in the world and the 100 top ranking global services providers.
The international survey and evaluation was conducted by Global Services media and neoIT, a leading offshore outsourcing advisory firm, a Cambridge release said on Tuesday.
"The Global Services 100 firms demonstrate a pattern of market leadership, innovation and outstanding customer service. They have exhibited balanced excellence in the way they run their operations, address client needs and manage their client relationships, as well as their human capital," the release said, quoting Mr Rusty Weston, editor-in-chief, Global Services.
"This international recognition validates the success of Cambridge Solutions' unique strategic global outsourcing model," Mr Chris Sinclair, Executive Chairman and CEO, Scandent Solutions, said, adding "in today's economy, establishing a global services strategy is critical for all companies. With Cambridge Solutions, we have created an approach to BPO that is the bridge for companies to reach the next level of performance, efficiency and competitive advantage."
Cambridge Solutions was a leading global BPO for financial services, insurance and healthcare industries. The company had a strong client-facing presence in the client's home country, combined with international operations and a leadership position in knowledge-based BPO. The company had a global footprint of 4,000 employees in more than 70 offices in the US, UK, Australia and India.