GB Nagar residents can approach DM’s war room to report faulty transformers
Noida admin wants to make residents aware of the state order which makes it compulsory for the power utility to repair faulty transformers within three days of the complaint received.noida Updated: Oct 24, 2017 09:52 IST
Residents of Gautam Budh Nagar can now approach the ‘DM War Room’ to complain if any of the electricity transformers are found to be not working. The district administration is reaching out to people to make them aware of the state order which makes it compulsory for the Uttar Pradesh Power Corporation Limited to repair faulty transformers within three days of the complaint received.
“We want to reach out to the public to confirm if the electricity department is doing their job properly or not. According to the state policy, if any transformer stops working, it should be repaired within three days,” said BN Singh, district magistrate.
DM’s War Room is a control room set up by the district magistrate to attend to various issues faced by the citizens for redressal. Power consumers can lodge their complaints on 9871428532.
The umbrella organisation of various residents’ welfare associations in Noida has also welcomed the move hoping that it will bring transparency to the system. “It is a good move by the administration to sort out the issues of residents. People should also be able to inform the sub divisional magistrate in the event of any problem. Officers who do not act on time will be pulled up by the higher authorities,” said AN Dhawan, secretary general, Federation of Noida Residents’ Welfare Associations.
Few weeks ago, hundreds of residents of Arihant Arden group housing society in Sector 1 of Greater Noida were forced to do without electricity after the transformer got damaged. Residents had to pay ₹19 per unit for power supplied to them thought a genset. Residents started posting messages on Twitter after getting in touch with the builder and officials of the Noida Power Corporation Limited (NPCL), but nothing was done for four days. NPCL supplies power to Greater Noida.
“People can inform us about any non-functional transformer if it has not been attended to on time by the electricity department concerned. Action will be taken against the ones found lax while performing their duties. We want the feedback of the people on whether the state policies have been implemented properly or not,” Singh said.
UPPCL, in its report, has claimed that all the transformers are in good condition and the administration wants to verify its claim from the consumers. Identity of the complainant will be kept confidential, the district magistrate said.