Grievance redressal rate in Ghaziabad improves after admin withholds salaries of officials | noida | Hindustan Times
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Grievance redressal rate in Ghaziabad improves after admin withholds salaries of officials

The city is now ranked 11th in the disposal of public grievances in the state compared to a rank of 71 in November.

noida Updated: Dec 10, 2016 23:28 IST
Peeyush Khandelwal
Ghaziabad district magistrate (DM) Nidhi Kesarwani ordered to withhold salaries till the officials of various departments followed up and addressed the complaints registered under the state’s integrated grievance redressal system portal.
Ghaziabad district magistrate (DM) Nidhi Kesarwani ordered to withhold salaries till the officials of various departments followed up and addressed the complaints registered under the state’s integrated grievance redressal system portal.(HT File)

The city is now ranked 11th in the disposal of public grievances in the state compared to a rank of 71 in November. The drastic improvement come after the district magistrate ordered to hold back the November salary of the district’s top officials.

Ghaziabad district magistrate (DM) Nidhi Kesarwani ordered to withhold salaries till the officials of various departments followed up and addressed the complaints registered under the state’s integrated grievance redressal system (IGRS) portal.

“The district has improved ranking as officials worked speedily and disposed of pending complaints. During the last 20 days, we addressed 2,000 complaints compared to nearly 5,000 complaints in the last three years. Now, we are ranked 11th among 75 districts,” the DM said.

She ordered to hold back salaries of Ghaziabad municipal commissioner -- an IAS officer, chief medical officer, additional district magistrate (city) and three sub divisional magistrates – all PCS officers, regional manager UP pollution control board, project officer of district urban development authority, executive engineer of public works department and project manager of UP state highways authority.

She had also warned official that salaries would be paid only after complaints are taken up on priority and redressed.

“After officials worked and speedily processed the complaints, we have now ordered to release their salaries. They must understand that public grievance redressal is an ongoing process and it should be built up systematically,” she said.

The district had poor scores in IGRS with only 31.11% complaints redressed in September, 12.63% in October and 68.42% in November. However, after the salaries were held back, 6,091 of 6,856 complaints were disposed of till December 9.

However, officials said the process should be followed and redressal expedited. In comparison to NCR districts, the smaller and remote districts in UP have performed better in the recent IGRS rankings. The top five slots are held by Sitapur, Kannauj, Kasganj, Etawah and Badaun. Hapur ranks 23, Meerut 37, Lucknow 69 and Gautam Budh Nagar stands 74th.