Noida fire: SOS calls to UP Dial 100 went to Delhi, Ghaziabad | noida | Hindustan Times
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Noida fire: SOS calls to UP Dial 100 went to Delhi, Ghaziabad

The Noida Entrepreneurs’ Association (NEA) on Thursday asked the officials concerned to fix the Dial-100 emergency numb after it was reported that the Noida police could not be reached through the number for reporting the fire in a Sector 11 building, in which six were burned to death.

noida Updated: Apr 21, 2017 09:59 IST
Vinod Rajput
The company, Excel Greentech, dealt with LED lights and electrical products.
The company, Excel Greentech, dealt with LED lights and electrical products.(Sunil Ghosh/HT Photo)

The Noida Entrepreneurs’ Association (NEA) on Thursday asked the officials concerned to fix the Dial-100 emergency numb after it was reported that the Noida police could not be reached through the number for reporting the fire in a Sector 11 building, in which six were burned to death.

The company, Excel Greentech, dealt with LED lights and electrical products.

Punjab University graduate, Jasmeet Kaur, 20, who died in the fire incident had reportedly called her mother in Mohali to get in touch with Noida officials, as she could not connect to the police through the emergency helpline.

“She told us that she was unable to talk to the police or fire department through the emergency number. Then we tried to call the police and rushed to the spot from Mohali,” IP Singh, Kaur’s uncle, had said on Wednesday.

An eyewitness, who first called the Dial-100 helpline, said that his call was connected to Delhi police. The company office is located in Sector 11, which is close to the Delhi border. There have been many reports of calls from border areas of Noida being connected to Delhi or Ghaziabad.

“A lot of time was wasted as the call was not directly put through to the Noida police control room. As a result, fire tenders and help reached late,” said Sheeshpal, who survived the fire by using a rope to reach a safer area that was not ablaze.

However, Noida police denied that there is a problem in connecting the emergency number directly with the Noida control room.

“We have made arrangements with officials in neighbouring Delhi so that the Noida police is immediately informed of any call that is connected there. The call to the emergency number was connected to Ghaziabad and the police there informed us without delay. We dispatched help immediately, without any lapse. Fire tenders and the police reached the spot in the fastest possible time and doused the fire,” Dinesh Yadav, superintendent of police (city), Noida, said.

NEA members said they will ask the police to streamline the functioning of the emergency number.

“We will ask the police to ensure that such miscommunication is not repeated. I believe that if the information would have reached the Noida police without delay, more lives could have been saved,” said Vipin Malhan, president of NEA.