Following complaints about the presence of agents at the regional transport office in Gautam Budh Nagar, the transport department asked the superintendent of police to deploy police personnel at the office.
The step has been taken to ensure that people do not fall into the trap of agents, who charge money to get their work done. Many visitors had complained that agents follow each visitor, offering their assistance.
Complainants alleged that their work gets delayed due to the agents. They alleged that the officials are collaborating with these agents and complete their work on priority.
Officials said that the number of agents has increased because some people do not want to stand in a queue and pay money to get their work done. However, this affects the smooth functioning as per official guidelines, officials said.
Sources said that there are around five to six agents who have made the office their base and start working as soon as the office opens. It is also learnt that these agents have a good understanding with insiders who help them to speedily get their work done.
To get a permanent driving licence, an agent charges ₹ 4,000, while the same is issued officially for ₹ 200 at the office.
The assistant regional transport officer (administration), Rachna Yaduvanshi asked department officials to ensure that agents do not bother those visiting their office.
“I have written to the superintendent of police (city) for deployment of police personnel to stop this illegal activity. Strict action will be taken against these people and they might also be arrested,” the ARTO said.
She said that the applicants who come to the office for various purposes should not panic if they do not understand the forms they have to fill and appealed to them not to contact agents.
The system should be transparent and needs to be streamlined, she said.
“Most of the work is done online. If anyone does not understand the process, they can approach the office. It does not mean that he or she has to approach an agent. We are here to work for the public and to ensure that the services reach them timely,” Yaduvanshi said.