Gautam Budh Nagar recorded a poor performance under the Integrated Grievance Redressal System (IGRS). Complaints pertaining to Noida and Greater Noida authorities, both of which are outside the district administration’s jurisdiction, remained unaddressed, thus dragging the numbers down.
“Cases pertaining to the industrial development authorities are mostly complaints against builders or housing societies and the respective authorities have to take decisions in such cases. We can only forward the complaints to them,” said additional district magistrate (ADM) Keshav Kumar.
The district administration has urged the state government to send complaints related to the industrial development authorities directly to the chief executive officers (CEOs) of these authorities and not include them in the district administration’s IGRS monitoring.
“Around 80% of the complaints pending disposal are related to Noida and Greater Noida authorities. District magistrate NP Singh has requested the state government to exclude such cases from the district administration’s page and add a separate head for cases related to these authorities,” said Kumar.
“The district’s performance under IGRS is very poor. Of the 75 districts in the state, Gautam Budh Nagar has been ranked 68 in disposal of complaints. Meerut divisional commissioner and district magistrate have been personally monitoring the IGRS to reduce pending cases,” he added.
Under the IGRS, 1,735 complaints were received and 1,382 disposed of. Six cases are pending within the 21-day redressal deadline and 317 cases are pending beyond the disposal limit. In 30 cases, higher state authorities have to take a decision.
In the past year since the system was launched, the DM’s office received 670 complaints of which 500 have been disposed of. A total of 91 pending cases are still within the 21-day period while 79 cases have crossed this deadline.
Further, only 495 of the 848 complaints received online have been disposed of. There are 332 pending cases in which the deadline has passed.
At the level of the senior superintendent of police (SSP), a total of 593 complaints were received. Of these, 387 have been disposed of and 153 are pending. There are 36 complaints pending within the disposal period and in 16 details have been sought. One complaint remains unmarked. The IGRS also gets complaints received on the Central government portal. Of 3,724 such complaints, only 1,529 have been disposed off. As many as 1,187 cases are pending within the disposal limit while 1,008 cases have crossed the 21-day deadline.
On tehsil divas, held every month, 2,309 complaints have been received, of which 2,019 were disposed of. As many as 176 cases are pending disposal beyond the 21-day limit and 84 are pending within this deadline.
In 11 complaints, the complainants have given unsatisfactory feedback. District administration officials have taken measures in five such cases to satisfy the complainants.