Kanchen Verma, the newly appointed vice chairperson of the Ghaziabad Development Authority (GDA) said that she would stress on induction of technology and will ensure that online systems and information are available to root out practices which lead to corruption.
The 2005 batch IAS officer took charge as the GDA vice chairperson on Saturday.
Verma said that it will be her endeavour to implement best practices in work, which will also include upgrading of the GDA website and reducing dependence on manual systems. She said that the best practices, based on the inputs from other states, would also be followed.
“The best practices will hold good for any institution. We will stress for removal of dependency of manual systems. We will also ensure that information is readily available on the website and we will try to put in more information in public domain. Technology is also helpful in making systems more transparent,” Verma said.
She was speaking about the corruption in the system. Recently, the state government has given a go ahead for the CAG audit of the development authority.
“Technological interventions largely help in framing timelines, which provide guaranteed services. We will also take up the help of citizens’ charter and provide time bound delivery of services,” she added.
During past several years, the development authority had tried to improve up on online information sharing, but the residents feel that a lot needs to be done to improve performance and transparency. A couple of years ago, the authority had also started the customer grievance redressal cell, which was aimed to take up complaints of residents.
The authority has also reintroduced the biometric attendance system and shared the details of employees and officers with the state government.