Now this is some big news.
Forget the normal reaction and imagery, which comes to mind , speaking of Bihar hospitals- dirty, unhygienic,absenteeism among doctors, nurses, para medics and floor cases et al.
There is reason to cheer now. Six state government hospitals have received ISO: 9001- 2008 certification- a rare and very welcome movement in the normally stagnant health sector in Bihar.
The ISO certification, which is nationally recognised standard for quality management system (QMS), has been accorded to sadar hospitals at Buxar, Gopalganj, Katihar, Aurangabad, Madhubani and sub-divisional hospital at Sonepur in Saran district.
The certification was awarded only after a high level audit team assessed the facilities in the health centres and confirmed that QMS fully conformed to the requirements of the standard in practice.
Confirming the award of the certification, executive director of the state health society, Sanjay Kumar said on Tuesday, that following improvement in the delivery of quality services, patients’ turnout in all the six hospitals had significantly improved and the bed occupancy had increased. The crowd of patients, which the above hospitals draw was also a confirmation of better quality services offered.
He said the certification had also boosted the morale of doctorsand paramedical staff, who were taking keen interest in their work and were trying to maintain the benchmark. The facilities and the quality of services would improve further, for contunuance of certification required annual surveillance and a three yearly re-certification audit.
The civil surgeon of Buxar Dr KK Mishra said, the sadar hospital, which has been awarded the ISO certification, has turned out to be a model health centre in the region. “It meets all the parameters of a modern metro hospital,” he claimed adding that the number of patients in the OPD had doubled.
The ED said, the department had tied up with the National Health System Resource Centre (NHSRC), a public sector organization, for the ISO: 9001-2008 certification.
“We had applied for 12 sadar hospitals, five sub-divisional hospitals and 29 primary health centres. But only six centres could come up to the standards of the ISO,” he said.
He said, the department would make renewed efforts to get the certification for the rest of the centres by gearing them up to meet the required standard. “Civil surgeons of the districts concerned have been issued necessary instructions for removing the deficiencies in the identified hospitals and raising their standards,” he said.
The ED added, that the certification would ensure increased efficiency, better documentation system, consistency of processes, patients’ satisfaction, focused leadership and wider recognition.