Pune registers highest Right to Services Act application disposal rate in state | pune news | Hindustan Times
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Pune registers highest Right to Services Act application disposal rate in state

The state government had received nearly 94 lakh applications of which around 87 per cent have been disposed off.

pune Updated: Jul 07, 2017 16:42 IST
Yogesh Joshi
Around 78.74 lakh applications have been disposed off till now.
Around 78.74 lakh applications have been disposed off till now.(HT PHOTO)

Two years since the introduction of Right to Services (RTS) Act in Maharashtra, the state government has received nearly 94 lakh applications of which around 87 per cent have been disposed off. Among the applications received across the state, Pune division tops with highest disposal rate, according to RTS chief commissioner Swadheen Kshatriya.

According to Kshatriya, who was in Pune on Thursday to attend the workshop on RTS, revenue department has received maximum number of applications followed by labour department and home department. “The revenue department has received maximum number of applications seeking various services notified under RTS. On the other hand, there are certain departments including social justice, women and child welfare and agriculture which have hardly received any complaints,” said Kshatriya. The home department, headed by chief minister Devendra Fadnavis has disposed of around 81 per cent applications, Kshatriya added.

The chief commissioner said, of the 94 lakh cases received in two years, around 78.74 lakh applications have been disposed off. According to Chandrakant Dalvi, divisional commissioner, the Pune division has received 54 lakh applications of which 99 per cent were cleared. “The Pune division has topped in the state in clearing the applications,” Dalvi said.

The Devendra Fadnavis government passed the Maharashtra Right to Public Services Act in July 2015 to ensure essential services were delivered in a time-bound manner and at nominal charges. The state government notified more than 110 services and said it will make most of them available online.

Initially the government notified 110 services from different departments such as home (17), urban development department (30), transport (14), skill development (2), water conservation (9), rural development (13), revenue (14), medical education (7), minority (1) and law and judiciary (2). The act assures citizens with services that are delivered in the stipulated time and holds the officials concerned responsible for failure to do so.

“Only those eligible for seeking services will be given documents. People asking for services on behalf of others are being denied any services,” said Kshatriya. He said officials who are proactive in disposing the applications by offering different services to people within time will be awarded while others denying the services will be punished.

As per the act, officers are required to offer services within 30 days. The RTS, like RTI act, has similar provision where people can go appeal if the officials deny services.