The administration is working out modalities to come up with a 24X7 helpline to address consumers’ complaints pertaining to goods and eatables. The UT officials say the helpline wherein residents will be able to lodge their complaints regarding sub-standard products will be operational by the next year.
Elaborating, sub-divisional magistrate, east, Danish Ashraf said, “Things are being worked out. Once the helpline is operational, people will be able to lodge complaints by just making a call.”
“This will rid them from visiting offices. Once a complaint is lodged, shops or eateries concerned will be raided and appropriate action will be taken,”he said.
Danish Ashraf, who also holds the charge of additional director food and supplies and consumer affairs-cum-additional controller legal metrology, also said several positive changes were underway pertaining to the consumer affairs department.
After the launch of the helpline, officials will be given proper training to deal with complaints; a road map has been chalked out to improve the consumer relate services, said Ashraf.
He added to address complaints on immediate basis, more number of employees had been hired by the metrology department, UT.
The city residents can also register their consumer-related complaints such as sub-standard food, material, jewellery, etc on the Smart Chandigarh mobile application.
Besides, the legal metrology weights and measures department has decided to carry out major drives against those selling underweight items during the festival season.