Amazon suspends Punjab operations due to unrest | punjab$dont-miss | Hindustan Times
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Amazon suspends Punjab operations due to unrest

The recent unrest in Punjab due to the incidents of sacrilege of Guru Granth Sahib hit trade in the virtual world too. Amazon, one of India’s largest online stores, for instance temporarily suspended operations in the state in view of the tension.

punjab Updated: Oct 27, 2015 23:47 IST
Gurpreet Singh Nibber

Amazon is turning away buyers with an advisory that delivery to all “pin codes in Punjab is currently unavailable due to the ongoing unrest in the area”.

The recent unrest in Punjab due to the incidents of sacrilege of Guru Granth Sahib hit trade in the virtual world too. Amazon, one of India’s largest online stores, for instance temporarily suspended operations in the state in view of the tension. Ironically, the decision comes on the eve of the Progressive Punjab summit that the government is hosting in Mohali from Wednesday, touting the state as the “best investment destination”.

Amazon, which delivers goods ordered online to customers through courier, is turning away buyers with an advisory that delivery to all “pin codes in Punjab is currently unavailable due to the ongoing unrest in the area”.

The suspension of operations comes at a time when the multinational online shopping store has a special Diwali sale offering heavy discounts on products from cellphones to apparels.

CUSTOMERS DISAPPOINTED

The announcement has left buyers disappointed.

“It’s the wedding season. I had placed several orders on the portal last week but am still awaiting their delivery,” said a college teacher, Navdeep Kaur, 35, from Amritsar. She adds that there have been instances in the past when the orders placed were usually delivered in 48 hours.

PUNJAB MAJOR MARKET

Amazon is also feeling the heat as the online store sees Punjab as a major market, more so during the festival season. The announcement by Amazon for suspending operations came following state-level protests and road blockades due to incidents of sacrilege of Guru Granth Sahib.

Bikramjeet Singh, 44, a Patiala-based immigration consultant, said, “I have been ordering products from Amazon.com but this time when I was half way through the process, I was told the order could not be delivered. I felt let down. When Amazon has suspended delivery in Punjab, why are they giving full-page advertisements in newspapers besides wooing customers on TV?”

“Buyers end up wasting time and effort in choosing products only to get a shock that the supply has been temporarily suspended,” he added.

‘COURIER CONSTRAINTS’

When the Hindustan Times report of delivery suspension in Punjab was shared on social media, Amazon Help was prompt to tweet back twice: “Due to courier constraints, we’re currently unable to service all pin-codes. However, the feedback will be forwarded internally. We are working on this.”

The recent unrest in Punjab due to the incidents of sacrilege of Guru Granth Sahib hit trade in the virtual world too. Amazon, one of India’s largest online stores, for instance temporarily suspended operations in the state in view of the tension. Ironically, the decision comes on the eve of the Progressive Punjab summit that the government is hosting in Mohali from Wednesday, touting the state as the “best investment destination”.

Amazon, which delivers goods ordered online to customers through courier, is turning away buyers with an advisory that delivery to all “pin codes in Punjab is currently unavailable due to the ongoing unrest in the area”.

The suspension of operations comes at a time when the multinational online shopping store has a special Diwali sale offering heavy discounts on products from cellphones to apparels.