Following the complaints of irregularities in the functioning of birth and death registration department, Punjab Right to Service (RTS) Commission commissioner Dalbir Singh Verka on Thursday inspected the premises of the Amritsar municipal corporation.
There have been complaints of delays in awarding the birth and death certificates, absence of requisite records, official-agent nexus, corruption and other anomalies against the department.
Even as civic body officials claimed to have simplified the procedures of certification through computerisation, the process was marked by inordinate delay and even marred by rampant errors in names and addresses. The residents, who have applied for the birth or death certificates, often complained about inordinate delay in obtaining these.
The department, however, is also known for “corrupt practices”, which is also evident from a recent directive issued to the department by the MC authorities, stating that none of the staff of the department would be allowed to stay in the office after 5pm.
Verka said he had received complaints regarding issuance of birth and death certificates under fake signatures that prompted him to inspect the department.
“We found that records pertaining to the registration of birth and death were not kept as per the RTS norms, while the standardised application format prescribed by the commission too was not being used,” he said.