The consumer disputes redressal forum has directed Idea Cellular Limited to compensate Rs 25,000 to a Sector 48-B resident for further selling the number which was allotted to him initially without making any refund. The forum also asked the company to refund Rs 62,000 paid by the complainant for the purchase of two cell numbers and Rs 10,000 as ligation cost.
The order was pronounced following the complaint of Lakhwinder Singh, a resident of Sector 48-B against the Managing director, Circle manager and local branch manager of Idea Cellular Limited. Singh in his complaint said he had purchased two new numbers i.e. 8196800001 and 8196900001 from the respondents. He alleged that despite completing formalities and contacting the respondents several times, the mobile phone numbers were not activated by them. He said when he visited the sector 35 office of the respondents in January last year, he was assured that either the amount would be returned or his numbers would be activated within 24 hours, but, nothing was done. He alleged that the numbers were being used by someone in Jalandhar. Singh, an agriculturist, said he suffered substantial financial loss due to the act of the company as he had distributed the said numbers to all his known persons including the commission agents .
Meanwhile respondents in their joint reply said the complainant was issued the two mobile numbers after paying an amount of Rs 31,000 each with a promise that he would get the multiple connections.
They contended that Singh refused to purchase the multiple connections; therefore, the numbers issued to him could not be activated. Respondents further said the complainant was offered the refund of the amount deposited.
However forum in its order stated, “It is evident that respondents issued these sim cards to some other company. It is not understandable that despite receiving a huge amount of Rs 62,000 from the complainant and keeping the same in their own possession for a long time, how could they sell the numbers to someone else, which they had already allotted to the complainant, before giving any fruitful result to the grievance of the complainant, either in the form of refund or activation of the connections.”