To give a boost to the online registration system at the Postgraduate Institute of Medical Education and Research (PGIMER), the institute administration has constituted a new team of young doctors.
Nearly 25 lakh people register themselves at the PGIMER every year for getting examined at the new outpatient department (OPD), advanced eye centre OPD, advanced paediatrics centre, advanced cardiac centre, oral health centre and the drug de-addiction centre. Every day, nearly 7,000 people visit the OPDs and stand for hours to get themselves registered.
How earlier move did not work
In March 2015, the PGIMER in a bid to give respite to patients from standing in long queues had launched the online pre-registration facility.
Wherein a person can fill the form online and in return a number will be issued to him, he can get the card made by showing the number next day. Separate counters were opened for people registering online. But the facility failed to attract many people. “Only around 2 lakh people have registered themselves online in the last two years. This is certainly not the desired number,” said an officer from PGIMER administration.
It is not even 10% of the total registrations.
“We are working on it. To give a boost to online registrations, we have replaced the old team with the new ones. The responsibility has now been handed over to a group of young doctors from various departments,” he said.
The committee to monitor the work of the hospital computerisation project will be headed by Dr Ritesh Agarwal from the department of pulmonary medicine.
Dr YL Narayana from the department of anaesthesia had been associated with the committee since 2005 and he was currently serving as committee chairman.
During his term as chairman, online registrations were started and registrations for major laboratories like biochemistry, haematology, pathology and others were made online.
As why online registrations could not be a success, he said, “There are two factors responsible for this. First, there is a lack of awareness among people about the facility. Secondly, people are not benefitting much by registering online.”
He said, “By registering online, one can save time as they need not stand in long queues but then they have to wait for the doctor. So, people who are registering online are not getting priority over others.”
Dr Narayana said they made a conscious decision of not giving them special privileges, as otherwise PGIMER will create two classes of patients.
No cap on patients visiting the OPDs
“The appointment system cannot be started as there is no cap on patients visiting the OPDs. But we are trying to give online appointment on hourly basis,” said a doctor.
“The PGIMER is working to find a solution. We are thinking of giving hourly slots to people registering online.”